PPL's Important Resources

4/1/2020

When the going gets tough, Pennsylvanians band together. At PPL Electric Utilities, we’re taking several steps to look out for our customers during these challenging times.

We’re working day and night to continue safely and reliably delivering electricity to our customers.

We won’t cut service to any customers for unpaid bills until further notice and we have waived all late payment fees, effective March 16.

We also have several programs available to help customers who are having a hard time paying their bills:

OnTrack offers a lower, fixed monthly bill and debt forgiveness for customers who make 150 percent of the poverty level or less.

Operation HELP is funded by our company, employees and customers, and can assist customers who make 200 percent of the federal poverty level or less. Grants help pay customer heating bills, including oil or gas heat. PPL Foundation recently donated an extra $500,000 to Operation HELP. To apply for either Operation HELP or OnTrack visit www.pplelectric.com/billhelp or call 1-800-342-5775.

CARES can help customers who are experiencing a temporary hardship. Learn more or apply by calling 1-800-358-6623.

No matter what your situation is, if you’re having trouble paying your bill contact us and we’ll see what we can do to help. We’re all in this together. Stay safe and healthy.

16 Comments

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9/20/2023 06:04:20 am

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9/16/2024 10:48:04 am

For consumers who earn 150 percent of the federal poverty threshold or less, OnTrack offers debt forgiveness along with a reduced, set monthly bill.

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11/13/2024 10:21:27 am

Thank you for your hard work on this!

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12/17/2024 07:14:45 am

Waiving late payment fees and suspending service cuts show a strong commitment to helping the community stay safe and healthy.

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1/3/2025 06:48:32 am

It's comforting to see that PPL Electric Utilities is committed to helping customers through challenging times. The various assistance programs provide much-needed support.

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1/10/2025 04:01:19 am

This was such an informative and engaging read.

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1/21/2025 06:32:18 am

Appreciate the resources! Programs like OnTrack and Operation HELP can really make a difference for those in need.

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1/21/2025 07:04:14 am

Thanks for sharing this information! It's reassuring to see PPL Electric Utilities taking such thoughtful steps to support the community.

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2/21/2025 12:22:20 am

Thanks for sharing this! It's reassuring to know that PPL Electric Utilities is taking steps to support customers during tough times. The programs offered are a great help.

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3/12/2025 10:05:50 am

Great blog! More articles, please.

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PPL's Important Resources

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